Do you contract out all your installations or do you have a mix of internal and external teams?

Relevance

This is an indication of the commitment to after-sales service. Do they take on these matters as an internal responsibility or merely contract the work out?

Answer

Solargain has a mix of both internal (employed) and external (contractor) installation teams, the vast majority of which have been with Solargain for a number of years. Irrespective of whether Solargain contracts out the installation, all system design, approvals, engineering and project management are the responsibility of the Solargain project team. We also supply our installation teams with key components like switches, connectors, and isolators to ensure the right quality for these smaller value but important components.

All our installation team members (whether internal or external) will be:

  • Clean Energy Council accredited;
  • Licensed electricians & electrical contractors (with working at heights competencies);
  • Inducted into both our accredited Quality Management & Health & Safety management systems;
  • Overseen by a senior, experienced Installation Manager;
  • Subject to spot checks by our National Manager of Health, Safety & Quality;
  • Given a work pack which includes all of the customer details, site notes, system design drawings, panel layouts, safe work method statement (SWMS), and project timeline.