I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.
I would like to express my thanks for the efficient and timely manner that Solagain have dealt with my request for assistance with regards to our Solar Panel Inverter module. As was proved to company electrician, the Inverter was generating a large amount of Hash noise that was being radiated out from the unit and picked up by my Amateur Radio Station receiving equipment. I was fully aware that your company did not have to respond to my request in any way, as the Inverter was working correctly and feeding AC power back into the grid as advised when we signed on with Solagain. There are very few companies now days that provide the level and quality of service extended to us by Management and staff of your company.
I'd just like to say how friendly, honest and competitively-priced Solargain have been. From the telephone customer service to the salesman to the installers, I always felt I was dealing with knowledgeable, reasonable people. I wouldn't hesitate in recommending them to anyone wanting to install solar.
Terri and I would to like to thank you and Solargain for the recent installation of our 1.5KW system. We still can’t believe that it took under 3 weeks from seeing you on 11th April 2011 and the system was up and running on 28th April 2011. You were the 2nd company that we had come out to quote us but it was your professionalism and friendly attitude that made us go with you ( the price was good too) you answered all our questions as well as taking photos of the roof and meter box which wasn’t done by the other company. Greg and Mark (the installers) arrived at 11.15AM on 28th April and worked like trojans. I asked them on two occasions if they wanted to stop for a drink but both times the answer was no thanks. It was only at the end when they had finished I asked them again and the answer was going to be no thanks but when they saw the donuts and tim tams yes please. They were packed and gone by 3.00PM with no mess in the yard at all. Greg said the second electrician would be out on 2nd May 2011 to sign off on the electrical work and sure enough 11.00AM on Monday he was there. We are now just waiting for the solar meter from SP Ausnet. Once again I would to thank all of you for your help and would definitely recommend your services to anyone.
Terri & Ian
We are very pleased with our recent Solargain Installation. Will Russell was extremely helpful in providing information and pricing prior to the installation, and our installer, Cam Kennedy, was very friendly and efficient. All in all the experience was seamless for us, and we are very pleased with the result – especially the drastically reduced electricity bills! Well done to Solargain, and thank you.
Allison and Colin
Just wanted to say what a pleasure it was dealing with you guys. At no point was I left out of the loop, and Justin and Peter were just as professional with the install. It amazes me that some companies these days still don't realise how simple it can be just to pick up the phone and let your customer know what's going on. It makes all the difference. Thanks again.
I want to say how pleased I am with everyone involved with my new hot water service. From Di, Len, Rob and Chris and all the rest of the team I was completely happy with the almost effortless installation. The hot water system was absolutely a mystery to me, I didn't know what was available or in fact there were rebates available. I am really pleased and wish to pass on my thanks to all concerned.
Thanks to the Solargain team who installed the panels to 7 units at Drysdale Retirement Village last Thursday. The residents were most impressed by the efficiency and expertise with which the work was carried out. Also with the friendly and courteous manner of all the workers. We would have to no reservation about recommending Solargain,
Hi Noah I wanted to express my thanks formally to you and the team that so readily stepped into the breach at short notice, when my electrical hot water system developed a crack without warning as is nearly always the case, and leaked furiously. (Mind you, it was getting on in years, but it cunningly chose a time when I was away on holidays to vent its spleen as well as its contents.) Now I had wanted to change over to a vacuum-tubed solar system for some time, and had been quite impressed with Solargain in some earlier matter. So while a simpler and quicker solution might have been to wheel in a replacement electrical system, I asked Solargain if their people could step into the breach at short notice, which they did admirably, with minimum fuss and maximum efficiency, and had the new system installed an up and running within three days’ notice. Furthermore, all this was done with emails and phone calls. Having returned from holidays, I’m very happy with the installation, and the system’s performance. So thanks to you for your management of this task, to the team for their support through supply and installation, and to William Russell for his moral support and interest. Kind regards,
My wife and I have just retired and decided to get solar panels to try to cut down on our electricity bills. We got a few quotes but both agreed on Solargain as they were very helpful and professional, when giving us a quote and your price was in line with the other companies. We then rang Chris Sharman back and said we wanted to go ahead with your company. Chris then booked us in for the job to be done the following week Tuesday the 21/9/2010 and said the tradesmen would be at our house at 8am. On Tuesday the 21/9/10 at 8am Patrick and his apprentice arrived to start the job. As these panels were going on the top of our hay shed and we were getting a 3kw unit and 16 panels, this was a big job. The two tradesmen worked from 8am right through with out stopping for a morning tea or lunch break, and when they finished there was no mess left, and you wouldn't have known that anyone had been. Patrick then filled out all the paper work and booked Sp Austnet to come out and do their checks. We would highly recommend your company and the tradesmen.
Tom and Lorraine