I would like to congratulate your company and staff that helped us out with a warranty problem with our HWS from the first contact your staff were courteous they let us know what was going on to keep us up to date, they finished the job this morning and everything is operating as it should be, I will have no issue recommending your company to anybody I know. We had solar panels fitted on the house when it was new through the builder, these were fitted by another company and what a contrast!! I have had problems with the operation of these panels right from the start and without boring you they are an arrogant non caring company so unlike Solargain. Thanks again.
Trevor Smith
We recently installed 24 solar panels on our roof. The installation was made possible through a grant form the National Solar Schools Program. Following the tendering process, Solargain was our selected installer. Since making this decision we have been engaged in a thorough and professional process at all times. A key reason for selecting Solar Gain is the emphasis placed on training staff and providing access to data for students and school community members. Our key contact has been Paul Hart. At all times Paul has been clear, direct, and informative when explaining the process of delivery and installation of the solar panels. Paul has been courteous and considerate in all his dealings with the school. We have been kept informed on progress at all times, receiving regular updates on what has happened and what to expect next. Paul has responded to every query and provided additional useful information to assist us in our deliberations. The team that did the installation were competent, friendly, and very helpful during the final decision-making stages. In all, we have felt very confident in, and thoroughly supported by, the Solargain team. Paul Hart has been an excellent guide through the installation process.
Stephen Murray
It is my real pleasure to be able to write to you and advise that the installation of our Solar Panels and Inverter occurred without a hitch. The entire process was as described and as planned. That simple sentence is highly unusual these days. I would like to thank you, and all the people at Solargain who have been involved to ensure that we have experienced a trouble-free Solar experience. I would greatly appreciate it if you could pass on our sincere thanks and appreciation to Sam and Peter who attended our property to install the Solar system. It has been our absolute delight to have selected Solargain for the supply and installation of our Solar system.
Kerry
Hi we have just had our solar panels installed at our house. We chose Solargain as you were the only company who were willing to send someone to us to look at the house and advise the best options, other companies just used the aerial view mapping, also your price was the most competitive for the quality of products offered. Installation date was set from 4 weeks after initial acceptance, but we did get them installed earlier, Hannah from the office arranged for ACTPLA to come around and do the inspection very promptly unfortunately on the day arranged I had an emergency job come up at work, so we had to reschedule, this was not at all an issue for Hannah & it was arranged immediately. 2 days ago I got home and noticed the meter had been changed over, I called Hannah yesterday at about 12pm to notify her, and she advised she would arrange for the electrician to come around and turn it all on, well my husband was pleasantly surprised when he got home last night at about 5pm, and the electrician was just leaving. All we have to say is this in AMAZING the service & speed that this was all done in is incredible, this team is an absolute asset to the SolarGain company. Also I would like to make mention of the Electical contractors who installed the panels, they were a) ontime, B) extremely courteous & c) nothing was to much of a drama, an example was that I mentioned I would prefer not to have conduit running up the side of my wall, the boss took this on board, and ensured that the cabling went through the internal cavity, the boys did have to work a little harder, but they did it without question, I would also like to make mention of the young apprentice, I don't remember his name now, but what a very polite, respectful young guy, he had put an extra texta marking on the wall and he was not prepared to leave until he cleaned it up, this is service that you generally do not get these days, I can not recommend SolarGain or the electrical installers more highly!!! THANK YOU!!!!
Fiona Bates
I recently had a solar system installed by Solargain (Melbourne office). From my very first phone call to your company right through to installation and follow up, I was treated professionally and courteously. Unlike other solar system retailers, the staff at Solargain knew their products. Every staff member from reception through to your electrical contractors were friendly and answered my questions promptly and in detail. I have heard of many horror stories and cowboy tactics in this industry and was very pleased that Solargain sets the standard for the industry. I have already recommended Solargain to many others interested in installing PV systems for their houses and I am confident that they will be treated the same way I was treated. Thank you once again and best wishes.
Bo
I request my commendation for the installers, Erin and Phil, be relayed to the appropriate Supervisor / Manager.  We were impressed by their efforts to keep our property clean, neat and tidy as installation progressed.  So often, a customer is left with detritus to clean after a workman's visit.  Not with Erin and Phil; a big "Thank You" to both. It was also a pleasure to talk with your Representative Sheldon who answered our questions with patience and was not in the slightest "pushy" as some Reps can be when trying to secure a sale. SolarGain will be my recommendation for the purchase and installation of a PV system.
James
Thanks to the Solargain team who installed the panels to 7 units at Drysdale Retirement Village last Thursday. The residents were most impressed by the efficiency and expertise with which the work was carried out. Also with the friendly and courteous manner of all the workers. We would have to no reservation about recommending Solargain,
John MacGillivray
The team at SolarGain have exceeded my expectations by a long margin. Great product. Great service. Great people. Solargain is the benchmark by which the industry should be measured.
Blake Hansen
I have paid by credit card over the phone but I just wanted to thank you for your prompt attention and fabulous service. It was great no fuss installation and you got me out of a really sticky situation. Thanks so much and I will recommend your service to everyone.
Paula
I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.
Julian