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What our customers say

I wanted to take the time to extend you and your company a big thank you for the "seamless" installation of our 3KW solar system on our house. Initially I went into the solar experience with a lot of trepidation as I hold minimal experience in this field. I quickly learned what was required and started the process of interviewing many candidates to install solar on my roof. After many interviews I chose your company for the following reasons, you treated me with respect, your product knowledge was first class, your price, while not the cheapest, was one of the lowest in the market and you obtain a certain "feeling" when you talk to people face to face and I felt "at ease" dealing with you and your company. The job was installed on time with efficient ease by the installers and the unit started to work with the flick of the switch - in all my life I had never experienced an electricity meter going backwards before - so this was brilliant. The timeline you explained to me was spot on through all points from the inspector arriving, to SP Ausnet turning up then placing the paperwork with Lumo energy to have the PFIT applied to our account. When we initially spoke to you we were consuming 35 Kwh per day due to our large spa however with the same use as well as turning of some "Standby electrical goods" coupled with the Solar system I am pleased to tell you this is now an average of 8 Kwh per day - Amazing result.
Robert & Kellie
Berwick, Victoria
I request my commendation for the installers, Erin and Phil, be relayed to the appropriate Supervisor / Manager.  We were impressed by their efforts to keep our property clean, neat and tidy as installation progressed.  So often, a customer is left with detritus to clean after a workman's visit.  Not with Erin and Phil; a big "Thank You" to both. It was also a pleasure to talk with your Representative Sheldon who answered our questions with patience and was not in the slightest "pushy" as some Reps can be when trying to secure a sale. SolarGain will be my recommendation for the purchase and installation of a PV system.
James
Kardinya, WA
Terri and I would to like to thank you and Solargain for the recent installation of our 1.5KW system. We still can’t believe that it took under 3 weeks from seeing you on 11th April 2011 and the system was up and running on 28th April 2011. You were the 2nd company that we had come out to quote us but it was your professionalism and friendly attitude that made us go with you ( the price was good too) you answered all our questions as well as taking photos of the roof and meter box which wasn’t done by the other company. Greg and Mark (the installers) arrived at 11.15AM on 28th April and worked like trojans. I asked them on two occasions if they wanted to stop for a drink but both times the answer was no thanks. It was only at the end when they had finished I asked them again and the answer was going to be no thanks but when they saw the donuts and tim tams yes please. They were packed and gone by 3.00PM with no mess in the yard at all. Greg said the second electrician would be out on 2nd May 2011 to sign off on the electrical work and sure enough 11.00AM on Monday he was there. We are now just waiting for the solar meter from SP Ausnet. Once again I would to thank all of you for your help and would definitely recommend your services to anyone.
Terri & Ian
Hampton Park, Victoria
I would like to compliment you and Solargain on my recent installation. I was very impressed with your great assistance when I made my initial enquiry, and my faith only grew as you responded to my subsequent enquiries and emails of photographs etc. In our modern society at times customer service regularly does not reach the calibre of service of years gone by but your attitude thankfully took me back to 'the good old days'. It was a pleasure to deal with you. I am also most grateful to Jeremy ánd the boys for their installation and affable attitude. It has been an absolute pleasure dealing with Solargain & its representatives.
Peter B
Ballarat, Victoria
I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.
Julian
Point Cook, Victoria
Thanks to the Solargain team who installed the panels to 7 units at Drysdale Retirement Village last Thursday. The residents were most impressed by the efficiency and expertise with which the work was carried out. Also with the friendly and courteous manner of all the workers. We would have to no reservation about recommending Solargain,
John MacGillivray
President of The Residents' Committee Drysdale Retirement Village, Victoria
I recently had a solar system installed by Solargain (Melbourne office). From my very first phone call to your company right through to installation and follow up, I was treated professionally and courteously. Unlike other solar system retailers, the staff at Solargain knew their products. Every staff member from reception through to your electrical contractors were friendly and answered my questions promptly and in detail. I have heard of many horror stories and cowboy tactics in this industry and was very pleased that Solargain sets the standard for the industry. I have already recommended Solargain to many others interested in installing PV systems for their houses and I am confident that they will be treated the same way I was treated. Thank you once again and best wishes.
Bo
Preston, Victoria
My wife Karenne and I are extremely appreciative of your very prompt action in dealing with our recent solar hot water problem. I was working on Tuesday when our new system was installed but my wife described your workmen as being friendly, courteous and very professional in all aspects of their work. The coordination between the installers and the electrician was excellent and the workmanship first class. I would appreciate you passing on these comments to the people involved and I would not hesitate to recommend your company to anyone who requires a similar service. Once again thank you for your wonderful service. The hot water is great. Regards John and Karenne White
John & Karenne White
WA
I'd just like to say how friendly, honest and competitively-priced Solargain have been. From the telephone customer service to the salesman to the installers, I always felt I was dealing with knowledgeable, reasonable people. I wouldn't hesitate in recommending them to anyone wanting to install solar.
Jo
Carrum, Victoria
I would like to express my thanks for the efficient and timely manner that Solagain have dealt with my request for assistance with regards to our Solar Panel Inverter module. As was proved to company electrician, the Inverter was generating a large amount of Hash noise that was being radiated out from the unit and picked up by my Amateur Radio Station receiving equipment. I was fully aware that your company did not have to respond to my request in any way, as the Inverter was working correctly and feeding AC power back into the grid as advised when we signed on with Solagain. There are very few companies now days that provide the level and quality of service extended to us by Management and staff of your company.
Tony
Safety Bay, WA
I want to say how pleased I am with everyone involved with my new hot water service. From Di, Len, Rob and Chris and all the rest of the team I was completely happy with the almost effortless installation. The hot water system was absolutely a mystery to me, I didn't know what was available or in fact there were rebates available. I am really pleased and wish to pass on my thanks to all concerned.
Maggie
Boronia, Victoria
Just wanted to say what a pleasure it was dealing with you guys. At no point was I left out of the loop, and Justin and Peter were just as professional with the install. It amazes me that some companies these days still don't realise how simple it can be just to pick up the phone and let your customer know what's going on. It makes all the difference. Thanks again.
Brett
Seabrook VIC
My wife and I have just retired and decided to get solar panels to try to cut down on our electricity bills. We got a few quotes but both agreed on Solargain as they were very helpful and professional, when giving us a quote and your price was in line with the other companies. We then rang Chris Sharman back and said we wanted to go ahead with your company. Chris then booked us in for the job to be done the following week Tuesday the 21/9/2010 and said the tradesmen would be at our house at 8am. On Tuesday the 21/9/10 at 8am Patrick and his apprentice arrived to start the job. As these panels were going on the top of our hay shed and we were getting a 3kw unit and 16 panels, this was a big job. The two tradesmen worked from 8am right through with out stopping for a morning tea or lunch break, and when they finished there was no mess left, and you wouldn't have known that anyone had been. Patrick then filled out all the paper work and booked Sp Austnet to come out and do their checks. We would highly recommend your company and the tradesmen.
Tom and Lorraine
Belgrave South, Victoria
It is my real pleasure to be able to write to you and advise that the installation of our Solar Panels and Inverter occurred without a hitch. The entire process was as described and as planned. That simple sentence is highly unusual these days. I would like to thank you, and all the people at Solargain who have been involved to ensure that we have experienced a trouble-free Solar experience. I would greatly appreciate it if you could pass on our sincere thanks and appreciation to Sam and Peter who attended our property to install the Solar system. It has been our absolute delight to have selected Solargain for the supply and installation of our Solar system.
Kerry
Torquay, Victoria
Hi we have just had our solar panels installed at our house. We chose Solargain as you were the only company who were willing to send someone to us to look at the house and advise the best options, other companies just used the aerial view mapping, also your price was the most competitive for the quality of products offered. Installation date was set from 4 weeks after initial acceptance, but we did get them installed earlier, Hannah from the office arranged for ACTPLA to come around and do the inspection very promptly unfortunately on the day arranged I had an emergency job come up at work, so we had to reschedule, this was not at all an issue for Hannah & it was arranged immediately. 2 days ago I got home and noticed the meter had been changed over, I called Hannah yesterday at about 12pm to notify her, and she advised she would arrange for the electrician to come around and turn it all on, well my husband was pleasantly surprised when he got home last night at about 5pm, and the electrician was just leaving. All we have to say is this in AMAZING the service & speed that this was all done in is incredible, this team is an absolute asset to the SolarGain company. Also I would like to make mention of the Electical contractors who installed the panels, they were a) ontime, B) extremely courteous & c) nothing was to much of a drama, an example was that I mentioned I would prefer not to have conduit running up the side of my wall, the boss took this on board, and ensured that the cabling went through the internal cavity, the boys did have to work a little harder, but they did it without question, I would also like to make mention of the young apprentice, I don't remember his name now, but what a very polite, respectful young guy, he had put an extra texta marking on the wall and he was not prepared to leave until he cleaned it up, this is service that you generally do not get these days, I can not recommend SolarGain or the electrical installers more highly!!! THANK YOU!!!!
Fiona Bates
ACT
We recently installed 24 solar panels on our roof. The installation was made possible through a grant form the National Solar Schools Program. Following the tendering process, Solargain was our selected installer. Since making this decision we have been engaged in a thorough and professional process at all times. A key reason for selecting Solar Gain is the emphasis placed on training staff and providing access to data for students and school community members. Our key contact has been Paul Hart. At all times Paul has been clear, direct, and informative when explaining the process of delivery and installation of the solar panels. Paul has been courteous and considerate in all his dealings with the school. We have been kept informed on progress at all times, receiving regular updates on what has happened and what to expect next. Paul has responded to every query and provided additional useful information to assist us in our deliberations. The team that did the installation were competent, friendly, and very helpful during the final decision-making stages. In all, we have felt very confident in, and thoroughly supported by, the Solargain team. Paul Hart has been an excellent guide through the installation process.
Stephen Murray
Albany, WA
I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.
Julian
South Yarra, Victoria
I have been very impressed by the Solargain team who have installed the three solar HWS and the PV system for me, as I was with your approach when you first visited here to quote for the work. The team (Irshad Kumri, Will Russell, and Sam) worked with care, diligence and courtesy, and is to be highly commended. Further, should you wish to use me or the installation as a reference any time, please feel free to do so.
Peter
Turner, ACT