GoodWe Inverter repairs, monitoring and servicing

We service and repair GoodWe inverters!

If you're having issues with your GoodWe inverter or it’s time for it to be serviced, contact our team of certified electricians and we’ll help you by providing useful advice and quality work. We’ll come to the site and get your system back up and running in no time.

GoodWe models we service:

  • SS Series
  • NS Series
  • DS Series
  • DT Series
  • SDT Series
  • ES Series

Can’t see your inverter on this list? Contact our service department today on 1300 73 93 55 to enquire about your GoodWe model and discover how we can accommodate you.

Founded in 2010, GoodWe has been manufacturing single and three-phase inverters for residential and commercial usage along with energy storage solutions. We have a thorough knowledge of GoodWe products, and our CEC-accredited technicians can help you diagnose and recover your faulty unit quickly, properly and economically. Whilst our ISO certification acts as proof to our commitment to high quality and safety standards, our countrywide presence and solid relationships with manufacturers worldwide allow us to maintain excellent competitive prices.

Our service procedure involves:

  • Visiting your property, examining and testing your inverter.
  • Sourcing replacement parts from the manufacturer.
  • Fixing the faulty parts (if they are repairable) or recommending a new model.

 

GoodWe inverters come with a standard 5.5-year warranty. If you require an initial inspection, we recommend booking an annual solar health check whereby we can gather all information required to complete a GoodWe warranty claim on your behalf. If the warranty claim is approved, GoodWe will subsidise the labour for this attendance when we come to replace the inverter.

The two main GoodWe inverter ranges sold in Australia are the NS and the DNS series. Below you will find a guide to help you identify any potential issue with these models:

Yellow power light

  • A solid power light means the unit and Wi-Fi are on.
  • A fast-blinking light indicates the Wi-Fi is resetting.
  • If the light is blinking twice and then turning off, and doing this in a cycle, the issue might come from the Wi-Fi router rather than the inverter.
  • If the light cycles from solid to off, your problem does not come from your inverter, but more likely the issue stems from the Wi-Fi server.
  • If the power light is off, it might simply be because the Wi-Fi option has been left inactive.

Green run light

A solid light shows that the inverter is feeding power. It should remain this way all the time.
If it turns off, verify the solar supply main switch in your meter box, as there might be a system fault if all of the isolators are on.

Red fault light

A red fault light could signal an issue with your system. Try resetting your inverter. If performing a shutdown doesn’t fix the issue, contact us on 1300 73 93 55 to talk about your warranty options. If your inverter has a solid green light and no red light but you believe it has performance issues, follow our yield-monitoring tips below or secure an inverter health check to have one of our qualified electricians come and inspect the system.

To scroll through the menu, use the arrow button located on the right hand side of the screen, but don’t hold it down for too long or it will move to the “second level menu”, which doesn’t help monitor your yield. Use quick presses to move the menu from its status – i.e. “normal” – to “E-today” to find your daily production in units. The best time to do this is at the end of the day, before the inverter shuts down for the night.

Collecting this data a few days in a row will allow you to compare your yield to others around you and help you determine whether your production is unusual and needs looked into by our service team.

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