Submitted by Andrew on Thu, 01/10/2020 - 15:14
Who's installing my solar?

Solargain is a large company and uses both internal installers as well as contractors to give our team greater flexibility and make our services available to more homes across Australia.

Why do we use both internal installers and contractors?

All homes are different, with their own unique characteristics. Our cohort of installers have different skill-sets, some quite specialised and this allows us to schedule the most experienced team with the skill-set most suited to the system being installed on your home.

Will my warranty or support be different if my solar is installed by a contractor?

It’s exactly the same. Your workmanship warranty with Solargain is the same for both in-house and contractor conducted installations. Likewise, your component warranties are also the same and you’ll have exactly the same access to our full technical support and service teams. Whether it’s a technical issue, warranty claim, or service requirement, you’ll only ever need to call Solargain. We can always be contacted on 1300 73 93 55, or through our contact page.

Who supplies the Balance-of-System components (eg, railing, DC isolators, cabling)?

There is no difference in balance-of-system components between internal or contractor installations. Solargain will supply all components for your system, down to the last nut and bolt. This allows us to keep detailed records of your installation which may be required in the future for compliance or regulatory reasons.

Are contractors held to the same standards as our internal installers?

Yes. Solargain, is one of the few solar companies in Australia with CEC Approved Solar Retailer status + ISO9001 Quality Assurance + ISO45001 OH&S certification. This involves passing yearly audits to prove we follow industry-best practices and provide our customers with a consistent high-quality service. We’ve always had the staunchest commitment to quality and we hold our CEC Accredited contractors to that same high standard.

Solargain has been in the solar energy industry for over 16 years and has completed more than 70,000 installations. Unlike the 800+ failed solar companies that have come & gone, it’s Solargain’s commitment to quality that has allowed us to stand the test of time.

If you’d like to enquire about an installation, you can get a free quote today, just contact us on 1300 676 182, or visit our contact page.

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