Solargain is a large company and uses both contractors as well as internal installers to give our team greater flexibility and make our services available to more homes across Australia.
Why do we use Contractors?
All homes are different, with their own unique characteristics. Our cohort of contractors have different skill-sets and this allows us to schedule the most experienced team with the skill-set most suited to the system being installed on your home.
Will my warranty or support be different if my solar is installed by a contractor?
It’s exactly the same. Your workmanship warranty with Solargain is the same for both in-house and contractor conducted installations. Likewise, your component warranties are also the same and you’ll have exactly the same access to our full technical support and service teams. Whether it’s a technical issue, warranty claim, or service requirement, you’ll only ever need to call Solargain. We can always be contacted on 1300 73 93 55, or through our contact page.
Will the balance-of-system components (eg, railing, DC isolators, cabling) be different if my system is installed by a contractor?
There is no difference in balance-of-system components between internal or contractor installations. Solargain will supply all components for your system, down to the last nut and bolt. This allows us to keep detailed records of your installation which may be required in the future for compliance or regulatory reasons.
Are contractors held to the same standards as internal installers?
Yes. Solargain, as one of the first companies in Australia to be both ISO 9001 and AS/NZS 4801 (safety) accredited (some of the highest standards of accreditation available), has always had the staunchest commitment to quality and we hold our contractors to that same high standard. We only employ CEC (Clean Energy Council) accredited contractors, which guarantees their experience, skill and quality work. Solargain has been in the solar energy industry for over 20 years and has completed more than 70,000 installations and it’s our commitment to quality that has allowed us to stand the test of time.
If you’d like to enquire about an installation, you can get a free quote today, just contact us on 1300 73 93 55, or visit our contact page.