We are very pleased with our recent Solargain Installation. Will Russell was extremely helpful in providing information and pricing prior to the installation, and our installer, Cam Kennedy, was very friendly and efficient. All in all the experience was seamless for us, and we are very pleased with the result – especially the drastically reduced electricity bills! Well done to Solargain, and thank you.
Allison and Colin
Hi we have just had our solar panels installed at our house. We chose Solargain as you were the only company who were willing to send someone to us to look at the house and advise the best options, other companies just used the aerial view mapping, also your price was the most competitive for the quality of products offered. Installation date was set from 4 weeks after initial acceptance, but we did get them installed earlier, Hannah from the office arranged for ACTPLA to come around and do the inspection very promptly unfortunately on the day arranged I had an emergency job come up at work, so we had to reschedule, this was not at all an issue for Hannah & it was arranged immediately. 2 days ago I got home and noticed the meter had been changed over, I called Hannah yesterday at about 12pm to notify her, and she advised she would arrange for the electrician to come around and turn it all on, well my husband was pleasantly surprised when he got home last night at about 5pm, and the electrician was just leaving. All we have to say is this in AMAZING the service & speed that this was all done in is incredible, this team is an absolute asset to the SolarGain company. Also I would like to make mention of the Electical contractors who installed the panels, they were a) ontime, B) extremely courteous & c) nothing was to much of a drama, an example was that I mentioned I would prefer not to have conduit running up the side of my wall, the boss took this on board, and ensured that the cabling went through the internal cavity, the boys did have to work a little harder, but they did it without question, I would also like to make mention of the young apprentice, I don't remember his name now, but what a very polite, respectful young guy, he had put an extra texta marking on the wall and he was not prepared to leave until he cleaned it up, this is service that you generally do not get these days, I can not recommend SolarGain or the electrical installers more highly!!! THANK YOU!!!!
Fiona Bates
I would like to compliment you and Solargain on my recent installation. I was very impressed with your great assistance when I made my initial enquiry, and my faith only grew as you responded to my subsequent enquiries and emails of photographs etc. In our modern society at times customer service regularly does not reach the calibre of service of years gone by but your attitude thankfully took me back to 'the good old days'. It was a pleasure to deal with you. I am also most grateful to Jeremy ánd the boys for their installation and affable attitude. It has been an absolute pleasure dealing with Solargain & its representatives.
Peter B
Renee started our Solargain positive experience with price matching the quote from another supplier. Ana and Anika were extremely helpful in facilitating my records as I do not have office facilities. As we had terrible weather, Matt could not finish the installation, which was completed by Patric's team. Patric stayed to help me log onto the monitoring system, even though he was behind his schedule. (I may still need some hand-holding in this area, but I will contact Solargain when this need arises.) So I am grateful to the entire team for a very positive experience with my solar installation.
Rose Lee
Just wanted to say what a pleasure it was dealing with you guys. At no point was I left out of the loop, and Justin and Peter were just as professional with the install. It amazes me that some companies these days still don't realise how simple it can be just to pick up the phone and let your customer know what's going on. It makes all the difference. Thanks again.
I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.
I request my commendation for the installers, Erin and Phil, be relayed to the appropriate Supervisor / Manager.  We were impressed by their efforts to keep our property clean, neat and tidy as installation progressed.  So often, a customer is left with detritus to clean after a workman's visit.  Not with Erin and Phil; a big "Thank You" to both. It was also a pleasure to talk with your Representative Sheldon who answered our questions with patience and was not in the slightest "pushy" as some Reps can be when trying to secure a sale. SolarGain will be my recommendation for the purchase and installation of a PV system.
I have been very impressed by the Solargain team who have installed the three solar HWS and the PV system for me, as I was with your approach when you first visited here to quote for the work. The team (Irshad Kumri, Will Russell, and Sam) worked with care, diligence and courtesy, and is to be highly commended. Further, should you wish to use me or the installation as a reference any time, please feel free to do so.
I want to say how pleased I am with everyone involved with my new hot water service. From Di, Len, Rob and Chris and all the rest of the team I was completely happy with the almost effortless installation. The hot water system was absolutely a mystery to me, I didn't know what was available or in fact there were rebates available. I am really pleased and wish to pass on my thanks to all concerned.
My wife and I have just retired and decided to get solar panels to try to cut down on our electricity bills. We got a few quotes but both agreed on Solargain as they were very helpful and professional, when giving us a quote and your price was in line with the other companies. We then rang Chris Sharman back and said we wanted to go ahead with your company. Chris then booked us in for the job to be done the following week Tuesday the 21/9/2010 and said the tradesmen would be at our house at 8am. On Tuesday the 21/9/10 at 8am Patrick and his apprentice arrived to start the job. As these panels were going on the top of our hay shed and we were getting a 3kw unit and 16 panels, this was a big job. The two tradesmen worked from 8am right through with out stopping for a morning tea or lunch break, and when they finished there was no mess left, and you wouldn't have known that anyone had been. Patrick then filled out all the paper work and booked Sp Austnet to come out and do their checks. We would highly recommend your company and the tradesmen.
Tom and Lorraine