Service & Support Centre

Welcome to the Solargain solar power service and support centre – your ultimate destination for solar power system maintenance, solar inverter repairs, solar power system service and service advice.

Here, you’ll find plenty of information about caring for your solar power system as well as downloadable warranty information, specifications and instructional guides. From here, you can also book a technician for solar power system service and inverter repairs, or for an anti-islanding test.

We’ve also included step-by-step instructions to help you troubleshoot your solar power system, as well as direct contact forms so that we can get in touch with you when you need us.
 

 

Use this simple guide to shut down and restart your solar energy system and potentially solve any errors or glitches that you’re experiencing.

If you’re experiencing any issues with you solar energy system, get in touch with us and we’ll respond as soon as possible to help you get the lights back on and the sun’s power rolling in.

Inverter Repairs and Warranty Claims

No matter where you purchased your solar power system, Solargain will help with your inverter repairs or assist with your warranty claim.
Solargain is the preferred service partner for many of Australia’s reputable solar power companies.

It’s all part of our pledge to offer you the ultimate solar energy experience, for the life of your solar power system.

We hope you find our service, repairs and support hub useful. If you urgently need assistance, please call us directly on 1300 73 93 55.

Solar energy system self-help information

 IS YOUR FRONIUS DATAMANAGER VERSION 1 or 2?
Use this guide to determine if your Fronius inverter is DM1 or DM2
Go to Fronius version 1 or 2 checker


 FRONIUS DATA MANAGER SETUP
Use this guide to install Fronius system monitoring using WLAN (Wi-Fi) easily.
Go to Fronius Datamanager setup


 DOWNLOAD WARRANTY INFORMATION FOR INVERTERS AND SOLAR PANELS
Browse our download library for warranty information on the majority of common inverters and solar panels. Brands include SMA, Aurora, Fronius, Growatt and many more. 
Go to warranty downloads


 DOWNLOAD USER MANUALS FOR COMMON INVERTERS
Find user manuals for the majority of common solar power inverters here. Download the manuals directly to your computer where you can print them out!
Go to user manual downloads for inverters


 SOLAR PANELS AND INVERTERS WE SERVICE
Solargain will repair most makes and models of solar panels and inverters. Solargain has an exceptional reputation for solar power service with a strong network of fully certified technicians and operations all around Australia.
Inverters and solar panels we repair and service


 SOLAR SERVICE TECHNICIANS WANTED - JOIN OUR SERVICE NETWORK
Are you a qualified service technician?
With over 30,000 solar power installations around the country, we are always on the lookout for hard-working and talented technicians to join our operations. Register your interest here.
Enquire about joining Solargain


 FREQUENTLY ASKED QUESTIONS
Read through our most frequently asked questions so that you can understand your solar energy system better and troubleshoot the most common issues.
What are the most common questions regarding solar power systems?


 BOOK IN MAINTENANCE AND SERVICE FOR YOUR SOLAR POWER
There’s no doubt that solar power systems are built to be tough and reliable, but, like anything in the current day, the best way to keep it running safely and efficiently is to maintain a regular service schedule, and it costs less than what you may think! Schedule your system health check here.
Book in your service and maintenance here


 DIRECTORY OF AUSTRALIAN POWER DISTRIBUTORS
Contact details for most of Australia's electricity distributors are provided for you in this directory. Distributors are often the entity dealing with smart meters and are generally responsible for the electricity grid in your area.
Find contact details for most energy distributors here


 REPORT A PROBLEM WITH YOUR SOLAR POWER SYSTEM
If you’re experiencing any issues with your solar energy system, report it to us and we’ll respond as soon as possible. For urgent matters, call 1300 73 93 55 for customer service.
Report a problem or issue with your solar power install


 HOW TO READ YOUR SMART METER
Learn how to access important information about the performance of your solar energy system using this smart meter guide.
Learn more about power meters


 SOLAR POWER SHUTDOWN GUIDE
Use this simple guide to shut down and restart your solar energy system and potentially solve any errors or glitches that you’re experiencing.
Typically, a restart can resolve many inverter fault codes.
Learn how to shut down and restart your solar power system


 FEEDBACK AND QUESTIONNAIRES
Hot Water Questionnaire Form
Solar Electricity (PV) Questionnaire Form