Testimonials

Solargain was a great company to deal with excellent customer service before installation and the installation team were extremely professional too. Anybody wanting solar power or hot water I would highly recommend this company, infact I already have to other family members and friends.

Mandurah
Residential

I'd just like to say how friendly, honest and competitively-priced Solargain have been. From the telephone customer service to the salesman to the installers, I always felt I was dealing with knowledgeable, reasonable people. I wouldn't hesitate in recommending them to anyone wanting to install solar.

Residential

Terri and I would to like to thank you and Solargain for the recent installation of our 1.5KW system. We still can’t believe that it took under 3 weeks from seeing you on 11th April 2011 and the system was up and running on 28th April 2011. You were the 2nd company that we had come out to quote us but it was your professionalism and friendly attitude that made us go with you ( the price was good too) you answered all our questions as well as taking photos of the roof and meter box which wasn’t done by the other company. Greg and Mark (the installers) arrived at 11.15 AM on 28th April and worked like trojans. I asked them on two occasions if they wanted to stop for a drink but both times the answer was no thanks. It was only at the end when they had finished I asked them again and the answer was going to be no thanks but when they saw the doughnuts and tim tams yes, please.

They were packed and gone by 3.00 PM with no mess in the yard at all. Greg said the second electrician would be out on 2nd May 2011 to sign off on the electrical work and sure enough 11.00 AM on Monday he was there. We are now just waiting for the solar meter from SP Ausnet. Once again I would like to thank all of you for your help and would definitely recommend your services to anyone.

Perth
Residential

As a technical nerd, I researched heavily both the inverter, installer and battery solutions for my home. My major criteria were reliability, features and ability to add battery pack option for when grid down. The Fronius Symo was found to be the hands-down winner. Long warranty from long-lived company, offline ability, firmware upgradeable, data exportable, graph-able statistics from at home or overseas via the web on PC or phone. Next was to find a high-quality local installer that knew the product inside out and could answer the tough questions. After speaking to almost a dozen installers Solargain Malaga won hands down again. No question was too hard or skipped, experts were summoned when needed, no lies told, no hard sell. Post-install I was awaiting inline for a battery.

After being invited by Jeremy to your Battery seminar in Perth and attending I afterwards spoke to Karl and was assisted with the maths for why the Fronius system was great value for money in the long run. I went away and went through the maths (Depth of discharge, cycles, cell and build quality) and could see it was one of the best value for money battery on the market. The final clincher was the fact the Fronius batteries could output much higher peak current than the other batteries (less likely to trip). As a SMALL plus, it also keeps the system as an all in one brand. Your pre and post support including install staff are amazing and I hope you can personally thank them again for me. System: 5.4kW Panels 5kW Fronius Symo Hybrid Fronius Battery System (LiFePO4)

Residential

Renee started our Solargain positive experience with price matching the quote from another supplier. Ana and Anika were extremely helpful in facilitating my records as I do not have office facilities. As we had terrible weather, Matt could not finish the installation, which was completed by Patric's team. Patric stayed to help me log onto the monitoring system, even though he was behind his schedule. (I may still need some hand-holding in this area, but I will contact Solargain when this need arises.) So I am grateful to the entire team for a very positive experience with my solar installation.

Residential

I would like to congratulate your company and staff that helped us out with a warranty problem with our HWS from the first contact your staff were courteous they let us know what was going on to keep us up to date, they finished the job this morning and everything is operating as it should be, I will have no issue recommending your company to anybody I know. We had solar panels fitted on the house when it was new through the builder, these were fitted by another company and what a contrast!! I have had problems with the operation of these panels right from the start and without boring you they are an arrogant non-caring company so unlike Solargain. Thanks again.

Residential
I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.
Residential
I have been very impressed by the Solargain team who have installed the three solar HWS and the PV system for me, as I was with your approach when you first visited here to quote for the work. The team (Irshad Kumri, Will Russell, and Sam) worked with care, diligence and courtesy, and is to be highly commended. Further, should you wish to use me or the installation as a reference any time, please feel free to do so.
Residential

My wife Karenne and I are extremely appreciative of your very prompt action in dealing with our recent solar hot water problem. I was working on Tuesday when our new system was installed but my wife described your workmen as being friendly, courteous and very professional in all aspects of their work. The coordination between the installers and the electrician was excellent and the workmanship first class. I would appreciate you passing on these comments to the people involved and I would not hesitate to recommend your company to anyone who requires a similar service. Once again thank you for your wonderful service. The hot water is great. Regards John and Karenne White.

Residential

Hi, we have just had our solar panels installed at our house. We chose Solargain as you were the only company who were willing to send someone to us to look at the house and advise the best options, other companies just used the aerial view mapping, also your price was the most competitive for the quality of products offered. The installation date was set from 4 weeks after initial acceptance, but we did get them installed earlier, Hannah from the office arranged for ACTPLA to come around and do the inspection very promptly unfortunately on the day arranged I had an emergency job come up at work, so we had to reschedule, this was not at all an issue for Hannah & it was arranged immediately. 2 days ago I got home and noticed the meter had been changed over, I called Hannah yesterday at about 12 pm to notify her, and she advised she would arrange for the electrician to come around and turn it all on, well my husband was pleasantly surprised when he got home last night at about 5 pm, and the electrician was just leaving.

All we have to say is this in AMAZING the service & speed that this was all done in is incredible, this team is an absolute asset to the SolarGain company. Also, I would like to make mention of the Electrical contractors who installed the panels, they were a) ontime, B) extremely courteous & c) nothing was too much of a drama, an example was that I mentioned I would prefer not to have conduit running up the side of my wall, the boss took this on board, and ensured that the cabling went through the internal cavity, the boys did have to work a little harder, but they did it without question, I would also like to make mention of the young apprentice, I don't remember his name now, but what a very polite, respectful young guy, he had put an extra texta marking on the wall and he was not prepared to leave until he cleaned it up, this is service that you generally do not get these days, I can not recommend SolarGain or the electrical installers more highly!!! THANK YOU!!!!

Residential